Warranty

Provide a general summary of the services you provide, highlighting key features and benefits for potential clients.

Hardware warranty

Eligibility: Applies only to hardware purchased directly from Dash Cams SD and professionally installed by us

Labor warranty

1. Coverage Overview

We offer two distinct 12-month limited warranties, depending on your purchase and service:

A. Hardware Warranty (12 months)

Applies only to hardware purchased directly from Dash Cams SD — including dash cameras, batteries, and accessories.

Covers defects in materials or workmanship under normal, intended use.

B. Labor Warranty (12 months)

Covers workmanship related to installations performed by Dash Cams SD, including wiring, fuse-tap connections, and mounting points.

If an installation-related issue occurs within 12 months of service, we will correct it at no charge.

2. Professional Installation Required

To qualify for any warranty coverage, the product must be professionally installed by Dash Cams SD or an authorized Dash Cams SD technician.

Products purchased elsewhere or self-installed are not eligible for any hardware or labor warranty coverage under this policy.

3. What’s Included

Under this Limited Warranty, Dash Cams SD will:

• Diagnose and verify the reported issue.

• Coordinate directly with the manufacturer or supplier for product repair or replacement.

• Perform any testing required by the supplier before shipment.

• Handle all warranty communications on your behalf.

The customer is responsible only for shipping costs associated with returning the defective unit, unless otherwise stated by the supplier.

4. Exclusions and Limitations

This warranty does not cover:

• Damage caused by misuse, abuse, accidents, or improper handling.

• Electrical issues caused by third-party wiring, aftermarket accessories, or self-installation.

• Water, corrosion, or environmental damage from exposure beyond normal driving conditions.

• Any product not purchased directly from Dash Cams SD or installed by us.

• Normal wear and tear or cosmetic imperfections that do not affect performance.

• SD card corruption, software or firmware updates, or data loss.

• Vehicle-related electrical faults, voltage spikes, or fuse damage due to unrelated issues.

• Labor or parts associated with re-installation after vehicle sale or modification.

5. How to Make a Warranty Claim

5.1. Contact us at hello@dashcamssd.com with your Full Name, order number, installation date, and a description of the issue.

5.2. We will attempt to troubleshoot with the client remotely.

If the remedy does not work, we’ll schedule an in-person diagnostic appointment to determine the cause.

5.3. If a defect is confirmed, we will guide you through the repair or replacement process.

5.4. Most warranty claims are resolved within 7–14 business days after the item is received.

If the issue is unrelated to installation or a manufacturer's defect, a standard service fee may apply.

6. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser and vehicle on record.

Coverage automatically terminates if the dash camera system is sold with or without a vehicle, removed, modified, or reinstalled by an unauthorized party.

7. Legal Terms

Dash Cams SD’s responsibility is limited to repair, replacement, or reimbursement at our discretion.

In no event shall Dash Cams SD be liable for incidental, indirect, or consequential damages arising from product use, installation, or loss of recorded data.

This warranty is governed by the laws of the State of California, without regard to conflict-of-law principles.

8. Local Technical Support

We are based in San Diego and proudly provide local technical support for all installations performed by Dash Cams SD.

If you have any questions or concerns about your dash camera system, our technicians are always available — even after your warranty period ends.

8. Local Technical Support

Duration: 12 months

Covers: Manufacturer defects or failures

Cost to client: Shipping only

Duration: 12 months

Eligibility: Installation performed by Dash Cams SD

Covers: Wiring, fuse-tap connections

Cost to client: Free service